Get in touch
We typically respond within 1 business day across all channels. For the fastest response on technical or billing questions, use the dedicated mailbox below rather than the general inbox.
Support & Technical Help
For account questions, technical issues with the AI Website Generator, generation failures, deploying generated sites, or how-to guidance:
Response time: within 1 business day
Billing & Refunds
For invoices, subscription changes, refund requests, or payment issues:
Response time: within 1 business day for acknowledgement, 5 business days for refund decisions
See also: Refund & Cancellation Policy
Legal & Data Protection
For privacy requests, data subject rights under UAE PDPL, legal notices, or compliance questions:
Response time: within 30 days as required by UAE PDPL Article 19 for data subject requests
Partnerships & Press
For agency partnerships, integration enquiries, white-label opportunities, affiliate programs, or media requests:
Registered Business Address
JRGenix is operated by JR Nexus Solutions, registered in the United Arab Emirates.
[Your UAE office address — Building / Office / Street]
[City, Emirate]
United Arab Emirates
Trade License: [LICENSE-NUMBER]
Issued by: [Issuing Authority — DED / Free Zone Name]
VAT TRN: [TRN if VAT-registered, else "Not VAT-registered"]
Operating Hours
Our team operates Sunday to Thursday (UAE business week), 09:00–18:00 Gulf Standard Time (GST, UTC+4).
Emails received outside operating hours are queued and responded to on the next business day. Critical security or service-availability incidents are monitored 24/7 via automated alerting; if a major incident is in progress we will post status updates at status.jrgenix.com.
Sister brands
JRGenix is part of the JR Nexus Solutions family of business tools. You may also be interested in:
- jraffiliateai.com — affiliate writing tools (article generator, humanizer, keyword research, SEO checker, ads spy)
- jrgenai.com — general AI generation hub
- jrtradehub.com — trading platform
- jrnexussolutions.com — parent company