Last updated · 2026-05-01 · v1.0
Every composition consumes specialised compute on our intelligence layer and production infrastructure. Once a credit is consumed, that cost is non-recoverable on our side. Our refund policy reflects that reality — generous on cases where we fail to deliver, restrictive on cases where the website shipped successfully.
If you signed up and decide JRGenix isn't the right fit, you may request a goodwill refund within 7 days of your first paid charge, provided you've used 5 or fewer site credits. We review requests individually and aim to respond within 3 business days.
After the 7-day window or 5-credit threshold, paid subscriptions are non-refundable for the current billing period — but you can cancel anytime to stop future renewals.
If you are a consumer resident in the EU/EEA or UK, you have a statutory right to withdraw from a digital service contract within 14 days of purchase. By starting to use the Service (i.e., generating your first composition), you expressly request immediate access and acknowledge that you lose this withdrawal right once provision of the digital service has begun, in accordance with applicable consumer protection law. Until the first composition is consumed, you may withdraw freely for a full refund.
Email support@jrgenix.com with:
Approved refunds are returned to the original payment method within 5–10 business days. Stripe processing time may add a few additional days.
Cancellation stops future renewals — your access continues through the end of the paid period and existing websites remain live.
Refund returns money already paid. You can do both, neither, or just one — they're separate actions.
Cancel anytime from your dashboard settings.
